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Claire is the Director of Policy and Planning at Triple Zero Victoria (previously Emergency Services Telecommunications Authority; ESTA). Triple Zero Victoria provides an integrated 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES in Victoria. This role oversees the areas of corporate planning, strategy, legislative policy, government services, reform implementation, reviews, inquiries, evaluation and lessons management.

Claire has worked in the emergency management sector for over 15 years, starting off as a PhD researcher with the Bushfire Cooperative Research Centre. Her career in Victorian emergency management agencies has included reform program design, strategic planning, public policy, capability development, lessons management, operational improvement, human factors, experiential learning, diversity and inclusion, performance standards, operational doctrine and empirical research.